Refund & Returns Policy

1. Overview

At Wharf Containers, we want you to be fully satisfied with every purchase. If for any reason you’re not happy with your container or service, this policy explains how you can request a return, exchange, or refund.

2. Eligibility for Returns & Refunds

  • Defective or Damaged Items: If the container or accessory is damaged or defective upon delivery, you may be eligible for a full refund, repair, or replacement.

  • Wrong Item Sent: If we sent you a product or service different from what you ordered, we’ll correct it at no cost to you.

  • Change of Mind: We offer returns for change-of-mind purchases only under certain conditions (see Section 4).

  • Time Limit: Return or refund requests must be made within 14 days from the date of delivery or installation (whichever is later), unless local law allows a longer period.

3. Conditions for Returns

To be eligible for a return or refund:

  • Items must be in original condition: unused, clean, with all packaging, tags, documentation, and accessories included.

  • Proof of purchase required (invoice, order number, etc.).

  • You may be asked to provide photos of defects/damage before returning the item, to help us assess the issue.

4. Change-of-Mind Returns

If you simply change your mind:

  • You may request a return within 7 days of delivery, provided the container or accessory is unused, clean, and in its original packaging.

  • You are responsible for the cost of return shipping or transport unless stated otherwise.

  • A restocking fee may apply (up to 20% of the sale price) to cover handling, inspection, and repackaging.

5. How to Request a Refund or Return

  1. Contact our Customer Service team at [insert email address] or via [insert phone number].

  2. Include your order number, details of what’s wrong (defect, damage, wrong item etc.), and, if possible, pictures.

  3. We’ll respond within 2 business days with instructions on how to return the item or schedule inspection.

6. Return/Inspection Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

  • If approved, the refund will be processed within 7–14 business days, using the method you originally paid.

7. Refund Options

  • Full refund: for defective/damaged/wrong items.

  • Partial refund: if only part of the order is defective or if the returned item is not in original condition.

  • Exchange: if you prefer to receive a different item or replacement.

  • Store credit: sometimes offered if a refund is not possible or if you prefer it.

8. Shipping Costs

  • If the return is due to our error (defective, damaged, or wrong item), we cover shipping or transport costs.

  • If you are returning for change of mind, you are responsible for shipping/transport costs.

9. Exceptions & Non-Returnable Items

Some items/services are non-returnable or non-refundable:

  • Custom-made or specially modified containers (unless defective).

  • Items showing signs of misuse, neglect, improper installation, or damage from external causes.

  • Services already performed (unless there was a significant failure in service).

10. Legal Rights

  • This policy does not affect your statutory rights under applicable consumer protection laws in your jurisdiction.

  • In case of a dispute, local consumer protection agencies may have oversight.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, with the date of the latest update. It is your responsibility to review this policy periodically.

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