1. Overview
At Wharf Containers, we are committed to providing high-quality shipping containers and related services. If you are not fully satisfied with your purchase, this Refund & Returns Policy explains your rights and the steps to request a return, exchange, or refund.
2. Business Information
Wharf Containers
115 Tellico Port Rd
Vonore, TN 37885
United States
Phone: +1 (865) 336-0062
Email: support@wharfcontainers.com
3. Eligibility for Returns & Refunds
You may be eligible for a return, replacement, or refund under the following conditions:
Defective or Damaged Containers
If your container or accessory arrives damaged or defective, you must notify us within 14 days of delivery. We may offer:
Full refund
Repair
Replacement
Photos or videos of the issue may be required before approval.
Incorrect Item Delivered
If you receive a container or product different from your confirmed order, we will correct the error at no additional cost to you.
Time Limit
All return or refund requests must be submitted within 14 days from the date of delivery unless a longer period is required under applicable law.
4. Change-of-Mind Returns
We understand that situations may change.
If you wish to return a container or accessory due to change of mind:
The request must be made within 7 days of delivery
The item must be unused, unmodified, and in original condition
The customer is responsible for return transportation costs
A restocking fee of up to 20% of the purchase price may apply
Custom-built or modified containers are non-refundable unless defective.
5. Conditions for Approved Returns
To qualify for a return:
The product must be in original condition
No structural modifications or alterations
All documentation and accessories must be included
Proof of purchase (invoice or order number) is required
Wharf Containers reserves the right to inspect returned items before approving a refund.
6. Return & Inspection Process
Contact us by phone or email with your order number and details of the issue.
Provide supporting photos or documentation if requested.
Our team will respond within 2 business days with next steps.
If approved, we will arrange inspection or return logistics.
7. Refund Processing
Once the returned item has been received and inspected:
Approved refunds will be processed within 7–14 business days
Refunds will be issued to the original payment method
If the original payment method is unavailable, alternative arrangements may be made
Partial refunds may apply if returned items are not in original condition.
8. Shipping & Transportation Costs
If the return is due to our error (damage, defect, wrong item), we will cover return shipping or transport costs.
If the return is due to change of mind, the customer is responsible for all return transport costs.
Delivery and installation fees (if applicable) may be non-refundable once service has been performed.
9. Non-Returnable Items & Services
The following are not eligible for return or refund unless defective:
Custom-built or modified containers
Containers altered after delivery
Services already performed
Items damaged due to misuse, neglect, or improper installation
10. Legal Rights
This policy does not affect your statutory rights under applicable U.S. consumer protection laws. If a dispute arises, it will be governed by the laws of the State of Tennessee.
11. Policy Updates
We reserve the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page with the updated date.